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Hardcore is a longer game so the leveling process isn't trivial and there's value in making it more fun. If the buyer of something so pricey is a gold buyer, gold buyers tend to be massive timmies so they think that having something powerful compensates for not being skillful. They're still gonna die if they get crossed by a Sea Giant in.
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Average handle time measures the average duration of a customer service interaction. It's a metric call centers often use as a KPI. Traditionally, the standard AHT formula encompasses total talk time, total hold time, and number of calls handled. However, modern support organizations, like virtual call centers, may find this model outdated.
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An admittedly-dated yet often-cited 2004 report from Cornell University also states the average handle time across industries as 6:10. Here's the AHT breakdown by industry, according to the report: Business & IT Services: 8.8 minutes. Large Businesses: 8.7 minutes. Subcontractors: 6.0 minutes.
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AHT for agent 1 = (200+20)/100 = 2 mins 20 secs. AHT for agent 2 = (170+50)/100 = 2 mins 20 secs. Here both agents have the same AHT, so they have performed equally from a cost perspective. But where they win out depends on which agent gave a better customer experience, which you can measure through customer surveys .
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Average handle time includes the entire customer interaction — starting from when the customer call begins to hold time and after-call work is completed, including total talk time, hold time, and any wrap-up time spent documenting the call after hanging up. AHT indicates the level of efficiency of agents in resolving customer needs.
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Abusive head trauma (AHT) is a leading cause of traumatic death in infants and young children.1 Children who suffer AHT are often subjected to repeated and sustained episodes of abuse; thus, timely identification is crucial and can be lifesaving.2 However, there are numerous challenges associated with the identification of AHT. Because the clinical signs and symptoms can vary and be subtle.
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Average handle time (AHT) is a metric that measures the average amount of time needed to resolve a support request. This includes time spent on hold, delays, or follow-up actions to fulfill the customer's needs. AHT is typically used in call centers to determine the average length of calls, but you can also use it to analyze chat and email queues.
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To calculate Average Handle Time, choose the length of time you want to measure and add up total talk time, total hold time, and total after-call work time for that period. Then, d ivide that sum by the total number of calls (or other customer conversations) that took place during the same time period to get your Average Handle Time.
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